Products are not supplied on a sale or return basis. If you are not pleased with your purchase for any reason our returns policy will apply.

Products must be returned to us within 30 days of either their delivery to you, collection from store (if click and collect) or your purchase in store.

The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.

Certain products cannot be returned. These include:

• Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
• If the item (including electricals) has a seal which has been broken or tampered with, it cannot be returned for an exchange or refund
• Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.

We will require you to inform us of your wish to return a product. We will then issue you with a Returns Authorisation Number.

If you are returning your item because you have changed your mind or the item is unsuitable you will be required to return the product at your own cost to us. You are responsible for ensuring that the product arrives safely to us so we strongly recommend that you return the product by recorded post. We will not be responsible for any loss or damage to products whilst being returned to us. For your convenience we can arrange for a returns label to be sent to you which we deduct from any refund due Please refer to our link here on costs

Delivery charges paid by you will not be refunded. Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.

We reserve the right to charge a restocking fee of 10% of the refund which will be deducted from your refund.

We will refund you back to the original payment method used. Processing a refund can take up to 21 days from receipt of the returned products.

Next Working Day Delivery (available Monday to Friday) is available to mainland UK on orders placed before 5pm. For orders placed between 5pm on Friday and 5pm on Monday, or over a bank holiday, please allow an extra working day for delivery.

For Northern Ireland, Highlands and Islands deliveries may take an additional 1-2 working days.

Free next working day delivery on orders over £500 (ex VAT)*

You can contact us via email or contact form and send us the product name and qty our sales representative will reach out to you as soon as possible.